Effective Date: October 25, 2011
Flurry, Inc. takes the privacy of our customers ("Customer" or "you" or "your") and their end users ("End Users") seriously. We recognize that privacy is an important issue, so we design and operate our services with the protection of your privacy in mind. This privacy policy ("Policy") explains how your personal information and information regarding your End Users is collected, used, and disclosed by Flurry, Inc. and its subsidiaries, and any parent and affiliated companies ("Flurry", "us" or "we") with respect to the services referred to in this Policy. This Policy applies to the websites provided by Flurry (collectively the "Sites") and Flurry Analytics, Flurry AppCircle and Flurry AppSpot services (collectively, "Flurry Services"). This Policy does not apply to websites, applications or services that display or link to different privacy statements.
When you use Flurry Services, we may request information, including your first and last name, an email address and password, your cell phone number and model, and your cellular carrier to create your Customer account. We use such information to manage your account and to provide you with access to the Flurry Services. We may also use the information to notify you of updates to the Flurry Services and provide you with access to special promotions.
We place email links on the Sites to allow you to contact us directly. The information you provide, which may include personal information, is used to respond directly to your questions or comments. We may also file your comments to improve the Sites and Flurry Services, or review and discard the information.
Flurry Analytics provides information to you about how your End Users use their mobile applications as well as how applications are performing across different handsets. Flurry obtains this information as a result of data being sent to our servers from our software "agent" if embedded by you in an End User's mobile application. The data collected by the agent includes: agent version, platform, SDK version, timestamp, API key (identifier for application), application version, device identifier, e.g., UDID, Model (non-iOS), manufacture (non-iOS) and OS version of device (non-iOS), session start/stop time, locale (specific location where a given language is spoken), time zone, and network status (WiFi, etc.). The device identifier is hashed to a Flurry ID. In addition, Flurry may collect the following data if you select the option for Flurry to collect and provide such data to Flurry: User ID, latitude and longitude (obfuscated by Flurry for iOS to state/city), gender, birthday (obfuscated by Flurry to month), events, errors, and page views. Finally, we see the IP address of the user through the HTTP request. Flurry uses this data to create reports for you to analyze your End Users and to create reports and/or metrics against which you can compare your user base. In addition, we may provide you with the option of exporting raw Flurry data to your servers such as timestamp, platform, event, and user ID. You can also record errors that occur in your applications and receive an export of data containing the error information.
Your End User data collected via analytics is presented to you to analyze your applications. In addition, aggregated and anonymous benchmark data that includes your End User data and all other Customers' End User data is provided as well.
Flurry AppCircle is an ad network that uses Flurry Analytics in combination with a recommendation engine to create suggestions about applications or other products and services that may be of interest to particular End Users. We provide the device identifiers of the End Users who download applications or access services based on these recommendations to the applicable publisher. You can retrieve recommendations created for a particular End User by passing the device identifier of the End User to the Flurry servers. If you participate in AppCircle Rewards, you can determine how many rewarded application installations an End User has completed. You can pass the device identifier to Flurry and get back a list of times of the application installations. You may also get a list of device identifiers of all of your End Users who have completed an AppCircle rewards installation. For select AppCircle advertisers, we provide post-campaign reports including the device identifiers of End Users that installed the application and the time at which the installation occurred.
Flurry is not responsible for any use by Customers of any data about their End Users. End Users should review the Customers' policies to understand their use of End User data.
Flurry may also use personal information collected from you for the following general purposes: (1) to fulfill your requests for Flurry Services; (2) to improve our Sites and Flurry Services; (3) to contact you to resolve problems; (4) to send you information about Flurry Services including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages; (5) to communicate with you about products and services offered by Flurry and our selected partners; (6) to conduct research; and (7) to make the Sites easier to use by reducing the need for you to enter information.
In order to provide you with personalized service, Flurry uses "cookies" to keep and occasionally track information about your visits to the Sites. A cookie is a small text file that is stored on a user's computer for record-keeping purposes.
We use both session ID cookies and persistent cookies on the Sites. We use session cookies to make it easier for you to navigate the Sites. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. We set a persistent cookie to store your password if you choose "auto login", so you don't have to enter it more than once. We also store your display resolution and whether JavaScript is enabled in your browser to enhance the experience on the Sites. Most web browsers are set to accept cookies by default. You can typically remove or reject cookies by following directions provided in your Internet browser's help file. However, removing cookies may not allow you to take full advantage of all features on the Sites.
We may collect information using Web beacons. Web beacons or "gifs", are electronic images that may be used on our Site, in our Services, or in our emails. We use Web beacons to deliver cookies, count visits and to tell if an email has been opened and acted upon.
Your End Users can opt-out of Flurry Analytics tracking and personalized ads/recommendations from Flurry by clicking here. You must include this link in your privacy policy. Your End Users can type in the device identifier and select their phone type. The opt-out is specific to Flurry activities and does not affect the activities of other ad networks or analytics providers that you use. If an End User opts-out, Flurry will stop tracking data for that device identifier going forward. The Flurry Analytics tracking will stop across all applications. In addition, Flurry will stop providing recommendations to the device identifier across all publishers.
Except as described in this policy, Flurry does not rent, sell, or share personally identifiable information collected on the Sites or through the Flurry Services with other people or nonaffiliated companies unless we have your consent, or under the following circumstances:
We may also share aggregated or anonymized information in a form that does not directly identify you or your End Users with any third parties.
We provide you the mechanism to review and update your information through the Sites. If you wish to review or update your information, please visit www.flurry.com and login using the user name and password you created. Next, please select "your profile," which can be found in the upper right corner of the screen. You have the ability to opt-out of receiving email communications from Flurry via your preference settings on your profile page. In addition, you can opt-out of receiving promotional emails from us by following the instructions in those emails. If you opt-out, we may still send you non-promotional emails, such as emails about your account or our ongoing business relations.
Under California law, California residents who have an established business relationship with us may choose to opt-out of the disclosure of personal information about them to third parties for such third parties' direct marketing purposes. As detailed above, our policy is not to disclose personal information collected online to a third party for direct marketing purposes without your approval. If you choose to opt- out at any time after granting approval, email privacy@flurry.com.
Flurry uses reasonable efforts to help protect your personal information against unauthorized access and unauthorized alteration, disclosure or destruction. However, we cannot guarantee that your personal information will be absolutely protected. For example, your personal information may be affected by actions outside of our control, such as computer "hacking" and physical theft. You acknowledge that you provide your personal information at your own risk.
We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register on the Sites or for the Flurry Services. If you are under 13, please do not attempt to register or send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 may provide any personal information to us. In the event that we learn that we have collected personal information from a child under age 13 we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 13, please contact us at privacy@flurry.com.
Our Customers may not use the Flurry Services in connection with any application labeled or described as a "Kids" or "Children" application and may not use the Flurry Services a) in connection with any application, advertisement or service directed towards children or b) to collect any personal information of children.
We may, in the process of providing services to you, transfer information that we collect about you or your End Users, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you or are your End Users are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring information and permitting the transfer of information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. and the use and disclosure of information about you and your End Users, including personal information, as described in this Privacy Policy.
We may change this Privacy Policy at any time. We will post all changes to this Privacy Policy on this page and will indicate at the top of the page the modified policy's effective date.
If you have any questions or suggestions regarding this Privacy Policy, please contact us at privacy@flurry.com.
Flurry, Inc., 282 2nd St. Ste. 202, San Francisco, CA 94105
version: Flurry.Privacy.Policy.v3
Last Updated: September 25, 2011
